1. My parcel logistics has been shown to sign for receipt, but the mini program shows "the parcel has not been stored" or "cannot be added", what should I do?


A: Hello, because of the evening work time, the logistics has been signed is false state, express delivery is generally the day after the confirmation of the receipt of the package to our warehouse, so please wait patiently for one or two days, and then check whether the package is in the warehouse. The warehouse is closed on Sunday, so the delivery of packages signed on Saturday night and Sunday can only be arranged on Monday. If the package status is not displayed after two days, you can contact customer service for verification and processing.


2. My Suning/Jingdong/YTO package logistics show sign for receipt, but I can't add the package or put it in the warehouse. What should I do?
A: Hello, Suning Parcel, please contact the customer service of Suning Logistics (please note that we are not the customer service of Taobao/Jingdong Suning store!!) Please consult the package number beginning with SN corresponding to the waybill number of this package. This is the correct tracking number used to add the package of Suning. Please make sure that you fill in the tracking number instead of the order number for Jingdong Parcel. If you are unable to add the package after verifying the waybill number, if it is a single piece, please add -1-1- to the end of the waybill number, if it is multiple pieces, you can try adding -1-2- or -2-2-. If you still can't add a package, please refer to Q1's solution. Please try to add R02Z before YT on the Yto package side and see if it can be added. If not, please contact customer service.


3. I have signed for the package in Taobao background, but I do not see the package under the list of "stored" on my public number system, what should I do?
A: Hello, you can click on the package claim in the member center or member home page, enter the correct tracking number to find. Manually claim to add this package to already stored. The possible reasons why the stored package does not automatically show up below your account are: Your membership number is omitted on the package sheet, or the information on the package sheet is blurred due to multiple transfers during transportation, or the Taobao seller removes, covers, asterisks, and the address is too long, so the warehouse staff cannot enter the membership information when scanning your package, and the package cannot be automatically entered into your account. However, it does not affect your application for mailing.


Suggestion: Check whether the address information bar of online shopping is complete and correct, and whether there are repeated street information in provinces and cities, resulting in too long the address can not display the complete address.


4. The bill for my goods has been issued, but I can't pay by Alipay online. Is there any other payment method?
A: Hello, in addition to Alipay, we also accept wechat and Taobao store payment, please consult the customer service to confirm the specific operation.


5. The final billed weight of my goods is different from the estimated total weight displayed on the system. What is the reason?
A: Hello, please take the final packaged billing weight as the standard. The warehousing weight is only the actual weight of the package, which is only for your reference and not as the basis for billing. The bulk weight and actual weight of the parcel will be strictly measured and charged after the goods are packed. "In addition to shipping bulk cargo according to cubic billing other calculation methods: compared with the actual weight and volume weight, take the larger calculation charge."


1). International express volume weight calculation method: length X width X height ÷5000= kg (length unit is cm).


For example: the actual weight is 5KG, the size is 45 length, 35 width and 31 cm high, that is, the volume weight is: 45X35X31÷5000=9.76KG, the billing weight is 10KG, and the decimal point needs to be carried.


2). International special line: Air/rail/sea parcel volume weight calculation method is: length X width X height ÷6000=KG kg (length unit is cm);


For example: the actual weight is 6KG, the size is 45 length, 35 width and 31 cm high, that is, the volume weight is: 45X35X31÷6000=8.14KG, the billing weight is 9KG, and the decimal point needs to be carried.




6. How to mail the package, what is the operation process of the public number?
A: Hello, our public number operation is divided into the following 6 steps, please read as follows


Step 1. Log in to the consolidated transportation system to register as a VIP, obtain the warehouse address and member number


Step 2. Copy the warehouse address information with one key, paste it to the address bar of Taobao shopping platform, and mail the package to our warehouse;


The third step. All the packages have arrived, check the corresponding packages out of the warehouse, fill in the foreign receiving information, select the corresponding channel


Step 4. Submit the application for mailing, waiting for the warehouse operation order out of the warehouse packaging;


The fifth step. Freight system push, pay freight, packages out of the warehouse;


The sixth step. The system to be signed logistics tracking, waiting for the receipt of goods, complete the order


If you have any questions, please click to view the video of the consolidation process


7. My domestic parcel logistics shows that the delivery failed, what should I do?


A: Hello, the warehouse working hours: Monday to Saturday 09:00-18:30, closed on Sunday and holidays, and the warehouse will also have a holiday during other holidays, the specific holiday notice will be displayed in the public number system announcement. During the holiday, your parcel logistics shows that delivery failure or delivery success is normal, please don't worry, the express company will normally send your parcel to the warehouse again after the holiday.
8. The seller sent the wrong goods or do not want to, but the seller has shipped domestic express refuse, return, need to take photos inspection how to do?
1). About rejection: We can't refuse to sign, because most couriers scan and sign at the door of the warehouse and leave directly. We can only enter the system later, and the entry system will know the situation of this rejection, and the express has signed by default at this time. It can only be processed as returns. Return the fastest call rookie wrap the original way return to the seller.


2). Photo inspection: If all the items that need to be photographed are selected when applying for mailing, the item list number remarks need to be photographed for inspection, and the warehouse staff will take photos and provide them after receiving the packaging request. If it is only a single express photo, apply for inspection.


3). If you need to return the parcel, you need to send the tracking number + pick-up code + remarks member number one day in advance, inform our colleagues one day in advance, find out the goods in advance, and pick up the parcel during working hours! If the warehouse needs to arrange the return, we will arrange the return on Saturday, and the freight will be prepaid.


9. I received my package and found that there are fewer pieces, what should I do?
A: Hello, please contact the shipper as soon as possible to confirm whether there is missing or divided into multiple order numbers. If there is still no information about missing packages after you confirm with the shipper, please contact our customer service for feedback. Please note that the feedback time for your question must be within two days of the package signing


10. If I want to send sensitive goods and ordinary goods at the same time, how can I apply for mailing?
A: Hello, you can send sensitive goods and ordinary goods separately: sea bags are not general sensitive goods, other sea and air channels separately select the corresponding invoice number. Please note that sensitive goods cannot be added to regular goods and are misdeclared packages.


11. Can I ship fragile packages like monitors? If possible, after the parcel is sent to the warehouse in Shenzhen, can you ask for help to unpack and inspect the goods?
A: Hello, packages such as display screens (including but not limited to televisions, personal phones, laptops, monitors and other electronic devices with screens) are fragile and can be shipped, please read our user service agreement carefully before shipping. The warehouse can provide unpacking photo inspection services to check whether the appearance is damaged, but there may be problems that cannot be observed with the naked eye before the power is used, such as bad spots, white screens and so on. Therefore, the warehouse is not responsible for quality problems. In addition, the warehouse provides paid services for wooden frame reinforcement, if necessary, please send a private letter to customer service for details.




12. Can I add multiple packages for mailing at the same time? When packing my package, will the warehouse unpack multiple packages and combine them together?
A: Hello, yes, you can add multiple packages in one order at a time. If you choose to unpack when adding a package, the background warehouse will help you unpack the outer packaging of the package and combine multiple packages in one or more cartons. Please note that unpacking is only to remove the outer box of the package and pack all the items inside. If you need to take out an item separately for processing, please comment in detail. In addition, the warehouse has the right to refuse to unpack the package on the basis of its judgment that the package is not suitable for unpacking transportation; Shipping does not provide unpacking service, according to the original packaging and combined with woven bags or cartons packaging.
13. I have already paid the freight, why hasn't the goods been delivered yet?
A: Hello, except Sunday and public holidays, the warehouse is fixed to ship at around 16 o 'clock every day. If you submit your payment at 15pm or later, you will have to wait until the next business day to ship. As a simple example, if you pay for shipping after 16:30 on Monday night, it will not be shipped until 16:00 on Tuesday.




14. What should I do if I accidentally delay the mail of my application?
A: Hello, please contact customer service as soon as possible, let the customer service to help you check whether you can withdraw the package, if the system shows "package has been out of the warehouse", then sorry, your package has entered the packaging queue, can not be withdrawn.




16. How do I transfer my money? Can't submit too many times?
A: Hello, the following is the transfer recharge to fill in the notes


The first glance interface is used to submit payment slip, payment in a variety of ways to rummage down. Choose the payment method you want.


Order number \ Serial number: Feel free to fill in the number


Recharge amount: Fill in the payment amount


Recharge currency: Select RMB


Top up bank: Choose any bank


Plus sign: Submit payment slip picture


Click Submit; After successful submission, the financial staff will review and enter the account.


17. I have paid the freight, but the status on the public number system is still waiting for payment. What should I do?
A: Hello, if you are choosing to transfer the top up payment and have not uploaded the slip, please contact the customer service and provide the payment screenshot, the customer service will help update the status. Please note that if you are a new Alipay online payment, click the "Confirm payment completion" button after payment, then exit the payment interface, and wait for the financial sister to review, the latest day will be reviewed to complete the shipment.
18. How long can I keep my package in the warehouse free of charge?
A: Hello, we promise to provide free storage service for all accepted packages up to 180 days (natural days). In addition, the warehouse will be reminded to process packages that have been in storage for more than 360 days. If there is no reply after the deadline, the warehouse will dispose of it.


19. Is it possible to invoice the freight?
A: Hello, you need to issue a tax invoice, please contact customer service. The tax invoice can only be issued by transferring the Chinese corporate account to our corporate account. If in doubt, please contact customer service;


20 Why is the weight of my package displayed as 0kg?
A: Hello, please rest assured that as long as the package shows that it has been stored, it means that our warehouse has received your package. In some cases, such as the package is relatively heavy or relatively light (less than 0.1kg), the former is not able to weigh, the latter is not recognized by the storage machine, so it will show "0", which will not affect the final packaging and freight calculation of the package.